Frequently Asked Questions

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No! We operate fully remotely, which allows us to support practices across New Mexico efficiently and securely.

Currently, we focus on mental health providers including therapists, psychologists, and counselors. We plan to expand to other specialties in the future.

Outsourcing saves you time, reduces errors, ensures faster reimbursement, and allows you to focus on your clients instead of paperwork.

The timeline depends on the payers and your documentation, but typically credentialing takes 30-120 days for most mental health providers.

While we handle the process accurately and efficiently, acceptance decisions are made by the insurance payers. We do everything possible to maximize approval.

We’ll need your CAQH information, licensure details, practice information, and access to any relevant payer portals.

We handle claim submission, monitoring, and denial follow-ups. Payment depends on the payer and client documentation, but we help ensure claims are submitted accurately for the best chance of reimbursement.

We provide monthly reports detailing claim status, follow-ups, and any actions taken.

Absolutely. We maintain HIPAA-compliant processes, and all data is handled securely and confidentially.

Yes, a BAA is signed before we begin services to ensure compliance with HIPAA regulations.

For credentialing, 50% of the setup fee is due upfront, with the remainder due upon submission. For claims support, invoices are issued monthly and due within 15 days.