Frequently Asked Questions

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No! We operate fully remotely, which allows us to support practices across New Mexico efficiently and securely.

Currently, we focus on mental health providers including therapists, psychologists, and counselors. We plan to expand to other specialties in the future.

Outsourcing saves you time, reduces errors, ensures faster reimbursement, and allows you to focus on your clients instead of paperwork.

The timeline depends on the payers and your documentation, but typically credentialing takes 30-120 days for most mental health providers.

We’ll need your CAQH information, licensure details, practice information, and access to any relevant payer portals.

We provide monthly reports detailing claim status, follow-ups, and any actions taken.

Absolutely. We maintain HIPAA-compliant processes, and all data is handled securely and confidentially.

Yes, a BAA is signed before we begin services to ensure compliance with HIPAA regulations.